Cancellation policy

All reservations made through the Online system are confirmed by email which informs the price of the reservation and ordered products. The products and services which are reserved via Online system include value added taxes. We reserve the right to changes of the terms and prices. Products and services are paid mainly within the Online reservation process. You can pay in Online system with credit card .

The customer needs to accept the reservation terms and conditions which are valid during the reservation. Reservations can be made by adults (persons older than 18 years) only. If a minor is accommodated alone the guardian of the minor will need to inform in written in advance that accommodation is accepted and that the guardian is responsible of the minor and his/hers actions.

Check-in on the arrival date is at 2 p.m. and check-out on the departure date is at 12 a.m. If you wish to check out later, you may ask from the hotel if this is possible. The room will be reserved on the arrival date until 6 p.m. After this the hotel has the right to sell the room to another customer, if the customer has not arrived or informed of the later arrival. If the customer has not arrived on the arrival date and the reservation has not been cancelled within the terms, the hotel has the right to charge the payments according to the terms and conditions.

Online-reservations are required with 100% pre-payment which is non-refundable in cancellation (shorter than 14 days before arrival) or change situations. If cancellation is made 14 days before arrival, only handling fee 50€ will apply. Cancellation fee 100 % (of the reservation) will be charged if the cancellation is made less than 14 days before the arrival or not at all.

Hotelli Ujevaara has the right to cancel the reservation in case of force majeure or other overpowering object. In this case the customer has the right to receive the pre-payment of the reservation fully back. Hotelli Ujevaara has the right to cancel the reservation in case if the necessary pre-payments of the reservation has not been paid within given timetable.